Refund policy

How to get help

Email admin@charmcityhoneybees.com with your order number and a description of the issue. Please contact us before sending any item back so we can provide the correct instructions.

Honey and other food

We do not accept change-of-mind returns of honey or other food products, including unopened food. Damaged, incorrect, or defective products remain eligible for assistance.

Damaged, incorrect, or defective orders

Please contact us promptly, preferably within seven days of delivery, with photos of the product and packaging if available. We will arrange an appropriate replacement or refund at no additional cost to you. The seven-day request helps us resolve problems quickly; it is not an absolute cutoff. Please do not mail broken jars or damaged honey back to us.

Nonfood merchandise

You may request a change-of-mind return within 30 days of delivery for unused nonfood merchandise in its original condition and packaging, with proof of purchase. You cover return postage for change-of-mind returns; original shipping charges are not refunded. We do not charge a restocking fee. These merchandise terms do not apply to live bees or inspection and service agreements.

Supplier-shipped products

Contact Charm City Honey Bees for help with all purchases made through our store, including partner products. The food and nonfood terms above apply. We coordinate any supplier return instructions; please do not send items directly to a supplier without instructions from us.

Refunds

We will confirm the outcome after reviewing your request and, where applicable, the returned item. Approved refunds go to the original payment method. Your bank or payment provider may take additional time to post the refund.

Live bees and services

Live-bee orders, inspections, and service agreements follow their separately agreed terms. Please review those terms before purchasing and contact us with any questions.

This policy does not limit rights provided by applicable law.